Welcome to the Surfaces Maestro website. By accessing and using our website, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website.

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1. Use of the Website

The Surfaces Maestro website is intended to provide information about our products, surfaces, materials, and services. You agree to use the website lawfully and not to attempt to disrupt its operation, compromise its security, or use its content for unauthorized purposes.

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2. Product Information

We make every effort to present our products and their characteristics as accurately as possible. However, images, colors, textures, patterns, and representations of materials may vary depending on the screen used, lighting, photography, and the natural characteristics of the material.

For this reason, images displayed on our website are provided for reference purposes only. For projects requiring an exact color or texture match, we recommend viewing an actual sample of the material.

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Product dimensions, availability, characteristics, prices, and specifications may be changed without notice.

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3. Pricing and Quotes

Prices displayed or communicated by Surfaces Maestro may be changed without notice.

When a quote is requested, it may be subject to the conditions, quantities, dimensions, availability, and specifications applicable to the project. A quote does not necessarily constitute confirmation of an order.

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An order is considered accepted only after confirmation by Surfaces Maestro. Applicable taxes, delivery fees, installation fees, or other project-related charges may be billed separately when they are not included in the stated price.

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4. Natural Materials and Variations

Certain materials may display natural variations in color, veining, texture, pattern, or appearance. These variations are inherent characteristics of the material and do not necessarily constitute a defect.

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The arrangement of patterns and veins may also vary from one piece or slab to another. An image displayed on the website therefore does not guarantee an exact reproduction of the pattern or appearance of the product received.

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5. Product Availability

The presence of a product on our website does not necessarily guarantee that it is immediately available. Availability may vary depending on inventory, suppliers, formats, required quantities, and supply lead times. We will provide available information regarding expected lead times at the time of the quote or order.

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6. Delivery and Receipt

When delivery is offered, the applicable terms, fees, and timelines will be communicated to the customer based on the project. The customer is responsible for providing accurate information regarding the delivery address and access conditions at the delivery location. The customer is responsible for inspecting the products upon receipt and promptly reporting any discrepancy, visible damage, or order error.

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7. Product Installation and Use

Installation and usage recommendations must be followed in accordance with the characteristics of the material and applicable instructions. Unless otherwise expressly stated in writing, Surfaces Maestro is not responsible for damage resulting from improper installation, improper handling, misuse, inadequate maintenance, or modification of the product after delivery. When installation is performed by a third party, that party remains responsible for the quality and compliance of its work.

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8. Intellectual Property

The content of the website, including but not limited to text, photographs, images, logos, graphics, visual elements, descriptions, and brand elements, is protected by applicable intellectual property laws. Website content may not be reproduced, distributed, modified, or used for commercial purposes without the prior authorization of Surfaces Maestro or the applicable rights holder. The Surfaces Maestro name and logo are used as trademarks and may not be used without authorization.

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9. Links to External Websites

Our website may contain links to websites or services operated by third parties.

Surfaces Maestro is not responsible for the content, practices, availability, or privacy policies of these external websites. Your use of such websites remains subject to the terms established by their respective owners.

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10. Accuracy of Information

We make reasonable efforts to keep the information presented on our website current and accurate. However, we do not guarantee that all information will always be complete, accurate, or error-free.

Surfaces Maestro reserves the right to correct any error, omission, or inaccurate information, including information regarding product descriptions, dimensions, prices, or availability.

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11. Limitation of Liability

To the extent permitted by law, Surfaces Maestro shall not be held liable for any damages resulting from the use of, or inability to use, the website, the use of information presented on the website, or the temporary interruption of its services. Nothing in these Terms and Conditions is intended to exclude or limit any right or warranty that cannot legally be excluded or limited under applicable law.

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12. Privacy

The collection, use, and protection of personal information collected by Surfaces Maestro are governed by our Privacy Policy. We recommend reviewing this policy before providing personal information through our website.

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13. Changes to These Terms and Conditions

Surfaces Maestro may modify these Terms and Conditions at any time to reflect changes to its services, business practices, or applicable requirements. The version published on this page constitutes the version in effect as of the date indicated at the beginning of the document.

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14. Governing Law

These Terms and Conditions shall be interpreted in accordance with the applicable laws of the Province of Quebec and the laws of Canada applicable therein, subject to any mandatory provisions that may apply to a particular situation.

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15. Contact Us

For any questions regarding these Terms and Conditions, our products, or our services, please contact our team.