Surfaces Maestro places great importance on protecting your personal information. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information provided through our website, including when you use our contact forms or project submission forms. This policy is intended to provide you with clear and transparent information about our personal information protection practices.

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1. Privacy Officer

Surfaces Maestro is responsible for the personal information it collects in the course of its activities.

For any questions regarding the protection of your personal information, an access or correction request, or a privacy-related complaint, you may contact us:

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Surfaces Maestro
Email: marketing@surfacesmaestro.com
Phone: 450-668-9602

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2. What Information Do We Collect?

We may collect various types of personal information when you interact with Surfaces Maestro, including:

• Your first and last name;

• Your email address;

• Your phone number;

• The information contained in your message;

• Information relating to your renovation, construction, or design project;

• Information regarding the products, surfaces, sizes, finishes, or materials that interest you;

• Any other information you voluntarily choose to provide to us.

We collect only the information necessary for the purposes for which it is requested.

Personal information includes information that may identify an individual, such as a name, email address, or IP address.

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3. Contact and Project Submission Forms

Our website includes forms that allow you to:

• Contact us;

• Request information about our products;

• Submit a project;

• Request a quote;

• Communicate with our team regarding a project.

When you complete a form, the information you provide may be transmitted to Surfaces Maestro so that our team can respond to your request. Information collected through these forms may include your name, email address, phone number, and any information entered in the message or project description fields.

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This information is primarily used to:

• Respond to your request;

• Communicate with you regarding your project;

• Prepare or provide a quote;

• Provide information about our products and services;

• Follow up on a request or project;

• Improve our customer service.

Information submitted through a website form will not be used for purposes incompatible with those for which it was collected without your consent, except where permitted or required by law.

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4. Consent

When you voluntarily provide your personal information through our forms, we collect it in order to process your request and communicate with you for that purpose. Where your consent is required for a particular use or disclosure of your personal information, we will request your consent in a clear and understandable manner. You may withdraw your consent to certain uses of your personal information, subject to applicable legal or contractual obligations. Consent must be sufficiently informed to allow an individual to understand the nature, purposes, and consequences of the collection, use, or disclosure of their personal information.

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5. Use of Personal Information

Surfaces Maestro may use the personal information collected for the following purposes:

• Responding to inquiries;

• Communicating with customers or prospective customers;

• Processing quote requests;

• Following up on projects;

• Providing information about our products and services;

• Improving our website and services;

• Preventing fraudulent or abusive activities;

• Complying with our legal and regulatory obligations.

We limit the use of personal information to the identified purposes or purposes compatible with them, in accordance with applicable personal information protection laws.

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6. Disclosure to Third Parties

Surfaces Maestro does not sell your personal information. However, we may disclose certain personal information to service providers when necessary to operate our website, process requests, provide our services, or maintain our information systems. These service providers may only use the personal information entrusted to them in connection with the services they provide to Surfaces Maestro, subject to the obligations applicable to them. We may also disclose personal information when required by law or when necessary to protect our rights, property, or security. When personal information must be disclosed outside Quebec, applicable personal information protection requirements will be taken into consideration before such disclosure.

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7. Website and Technical Data

When you visit our website, certain technical information may be collected automatically through technologies used to operate and secure the website. This information may include:

• IP address;

• Type of device used;

• Browser;

• Operating system;

• Certain browsing information;

• Pages visited;

• Date and time of the visit.

This information may be used for security, operation, maintenance, and improvement of the website.

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8. Cookies

Our website may use cookies or similar technologies. These technologies may be used to:

• Ensure the proper functioning of the website;

• Remember certain preferences;

• Measure website usage;

• Improve the browsing experience;

• Ensure website security.

Where cookies or similar technologies are used for purposes that require your consent, consent will be obtained in accordance with applicable requirements.

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9. Information Security

Surfaces Maestro takes reasonable measures to protect personal information against loss, theft, unauthorized access, use, disclosure, or modification. Protective measures are adapted to the nature and sensitivity of the information held. However, no transmission of data over the Internet or computer system can be guaranteed to be completely secure.

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10. Retention and Destruction

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or for the period required or permitted by law. When personal information is no longer required, it is destroyed or anonymized in accordance with Surfaces Maestro's applicable practices.

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11. Your Rights

Subject to the exceptions provided by law, you may request:

• To know whether we hold personal information about you;

• Access to the personal information we hold about you;

• Correction of inaccurate or incomplete information;

• Withdrawal of your consent where consent is the applicable legal basis for the use of your information;

• Information regarding our personal information protection practices.

Any request should be addressed to the Privacy Officer using the contact information provided in this Privacy Policy.

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12. Privacy Incidents

Surfaces Maestro takes reasonable measures to prevent privacy incidents. If a privacy incident involving personal information occurs, we will take the necessary measures to reduce the risk of harm and comply with applicable legal obligations, including requirements relating to risk assessment and notification of affected individuals where required.

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13. Changes to This Privacy Policy

Surfaces Maestro may modify this Privacy Policy to reflect changes to its practices, services, website, or applicable legal requirements. The most recent version of this policy will be published on our website along with its date of update. Where required by law, we will notify you of significant changes in an appropriate manner.

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14. Contact Us

For any questions, access requests, correction requests, withdrawal of consent, or complaints regarding the protection of your personal information, please contact us.

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Surfaces Maestro
Email: marketing@surfacesmaestro.com
Phone: 450-668-9602

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